Shipping and delivery policy
Please note that the official working days in Rawand are from Saturday to Thursday, and Friday, holidays, and public holidays are considered holidays for all employees of Round and shipping companies.
• Our first mission is to provide you with the best online shopping experience, so we have made the shipping and delivery process easy for you because your convenience is our priority.
• Round delivers your orders through a specialized team, although other delivery companies or individuals may be used at peak times to confirm your service and deliver your orders at the right time for you.
• Delivery takes place on the same day as possible, otherwise delivery will take place on another day, given your geographical area.
• If any product or commodity is requested, delivery takes place at least four hours from the time of the request - during the early times - if the store is located in the same city, taking into account the nature of the product and the ability to deliver it quickly.
• The Round team provides you with the ability to obtain your requests urgently, please contact customer service for details of the service.
• Your signature will be requested on the copy of the invoice to confirm receipt of the products as indicated on the invoice. The order will be delivered to the address registered in the order, and the signature of any person present at this address is considered as your receipt of the order
• If the Round team or the delivery company arrives at the address registered to you and no one is present at it, another delivery date will be set after contacting customer service. If you are not present for the second time, additional delivery fees will be charged.
Delivery Charge
• Delivery fees for an order from one store in the same city are determined by the store or seller inside the Kingdom of Saudi Arabia.
• Delivery fees for an order from a single store outside the city are determined by the store or seller inside the Kingdom of Saudi Arabia
• Payment service upon receipt in all cities of the Kingdom of Saudi Arabia, with an additional value of 15 Saudi riyals.
• Round provides a free delivery service for orders in specific sections or specific products that can be identified by browsing the products.
delivery schedule
• We offer a daily delivery service, except for Fridays and official holidays in the Kingdom of Saudi Arabia.
• For purchase orders from the same city as the store in the Kingdom of Saudi Arabia, they will be delivered on the same day or the next day at a maximum.
• For purchase orders from outside the city of the store within the Kingdom of Saudi Arabia, it will be delivered within 3-5 working days
Important information about delivery
• The applicant is required to sign the purchase receipt.
• Round guarantees the safety of the order from theft and damage from the moment it leaves the store until the moment of delivery. Round is not responsible for the product after signing the receipt.
• Shipped by Aramex, Celex, Flamingo, or delivery service to regions within the Kingdom of Saudi Arabia.
• The approximate delivery time guide is used starting from the moment the order is sent, and Round is not responsible for any delay that may occur.
• Fees may be added to the cost of shipping the order if the place of delivery is located within a remote area within the Kingdom of Saudi Arabia.
• If you wish to cancel or return your order, please go to the Cancellation and Return Policy page and follow the steps mentioned there.
• Please note that if your order has already been sent and you wish to cancel it, you must wait until it reaches you and then follow the return procedures