Return policy
Cancellation and return policy
Return service features
• Free service 24 hours a day
• quality assurance
• Flexibility in recovery operations
Return provisions
• The return is only for goods that are damaged that do not work properly or that do not match the design of the website or mobile application within 24 hours of the date of receipt, and the customer is refunded the price of the item that he paid upon purchase
• The ordered products cannot be returned if they are received unless it is proven that they were damaged due to a reason beyond the control of the customer
• If the commodity is counterfeit, we are obliged to refund the price of the commodity in addition
• You have three days before the scheduled date to cancel your reservation and receive a full refund
• When requesting to cancel the service and return the amount paid within less than three days, a percentage of the amount paid will be deducted, determined by the service provider
Return requirements
• Please contact customer service within 24 hours of receiving the damaged product or incomplete order during the shipping process, and the specialized team will evaluate the situation and provide you with a return mechanism.
Proof of the purchase process through the order number and the electronic invoice.
• Provide us with a method of redeeming the value of the product or service that suits you, and any additional information resulting from that.
• Or you can follow the return steps from the website or application within 24 hours of receiving the damaged product or incomplete order during the shipping process.
• After receiving the product from you through the shipping company or a representative, the competent team will examine the product to be returned or replaced within a maximum of (7) working days, assess the damage, report the return of the product, and return the amount paid.
• You can cancel the service reservation from our website or mobile application at least 3 days before the reservation date and get your money back through the specified regular methods within (7) working days from the date of canceling the service reservation.
When can products and services be returned to Rhubarb?
• You can return products to Rawand within 24 hours from the date of their delivery to you only if they are damaged or do not match the Deion on the website or application by communicating through official channels or e-mail:
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• After 24 hours have passed to return the products, we will not be able to accept returns. In this case, we advise you to contact the party responsible for the product or the seller.
• You can cancel the reservation of services 3 days before the reservation date and get a full refund
• When requesting to cancel the service and refund the amount paid within less than three days before the date of booking the service, a percentage of the amount paid will be deducted as determined by the service provider.
How to send the product to be returned to Rawand?
You will arrange a date to receive the product to be returned within 7 days of submitting the request, and you will be contacted by the relevant department. If you do not respond, we will have to cancel the return request.
How can you track the status of an order return?
We keep you informed via email or SMS about the status of your return, if there is any question please feel free to contact our customer service or email us: